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Franchise Operations Director

Position based in Phoenix, AZ or remote from Atlanta, GA

Are you a motivated and motivating team builder and organization developer?  Do you thrive working with independent small business owners to help them achieve their goals of increased sales and profit growth?  Are you goal-driven and excited to drive results by finding solutions for others and successfully securing their buy-in and commitment to those solutions?

As a Franchise Operations Director, you will work within the Franchisor corporate office, developing strategies and operational disciplines to support a group of approximately 100 franchisees.  Within this role you will lead a team to deliver national consistency and repeatable programs that can be implemented and tracked.


  • Act as subject matter expert and business advisor
  • Help franchise owners monitor and follow documented operational disciplines
  • Analyze business information (financial information, market information, staffing, management practices, etc.) and advise and consult with the franchise owners to drive business growth
  • Conduct calls, webinars, meetings with Franchisees to ensure strong communication
  • Coordinate with The Performance Team and Training to create action plans to address areas of weakness and ensure timely follow up with franchise owners
  • Conduct 3-4 site visits per year
  • Cultivate and establish positive relationships with franchise owners through proactive, routine communication
  • Evaluate business operations of franchise owners and identify and share best practices with corporate and other owners
  • Understand the franchise system and corporate’s general policies and procedures so that these can be communicated and explained to franchise owners
  • Support all operations and policies of corporate when interacting with the franchise owners and their employees
  • Assist in rolling out new programs and systems to franchise owners
  • Assist in onboarding new franchise owners


  • Bachelor’s degree in Business Management, Finance, or related field
  • 5 years Operational experience
  • 2+ years’ experience within the franchise industry
  • Strong business acumen and analytical skills
  • Understanding of budgets, P&Ls and other financial information
  • Ability to quickly assess a situation and reach a positive conclusion in a timely manner
  • Exceptional verbal skills and strong writing skills
  • Ability to prioritize effectively in a fast-paced environment
  • Proactive self-starter with the ability to multitask the majority of time
  • Ability to communicate effectively at all levels, internally and externally
  • Flexibility to change direction of workflow and duties as required
  • Willingness and ability to switch responsibilities with little or notice
  • Ability to be flexible with work hours as required, based on the needs of the business


  • 25% required


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. These include sitting for extended periods of time; ability to access and use a computer; has manual dexterity of hands and fingers to operate a computer keyboard, mouse, telephone, and normal office equipment. Occasional lifting of up to 25 lbs.

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