In addition to improving the functionality and style of your bathroom, a remodel is also a major investment in your home. There are dozens of bathroom remodelers, so it’s a smart idea to ask those you trust for recommendations and read online reviews before narrowing down your choices. We recommend interviewing your top two or three to ensure your project is in the right hands. Here’s a handy list of essential questions to ask before hiring a bathroom remodeling company.
Question #1: How long have you been in business?
Nothing against industry newcomers, but the longer a bathroom remodeling company has been around, the more likely they are to know what they’re doing. This means having expert staff members, established procedures, and an online presence so that a quick search will provide plenty of information about the history of the company. Re-Bath was founded in 1978. Learn more about our history here.
Question #2: Can you show me some examples of recent remodeling work?
In addition to doing some Internet research about the company’s past, you should ask to see before and after photos of recently completed remodels. Ask them to walk you through the projects they share and provide information such as how long the project took, the extent of the remodel, what made the project unique, and how they feel about the results. View our Design Gallery for inspiration.
Question #3: Do you have references?
Online reviews are helpful, and you should certainly read them for any company you’re considering. Beware of companies that have nothing but 5-star reviews; most companies that have been in busy for years have had a few customer complaints. That’s okay, just note how the company handled those poor reviews and be sure to ask about them during your interview. You can also ask to speak with previous customers. Trustworthy companies will be happy to provide you with a few references so that you can speak directly with former customers. If you choose to reach out, ask them what their experience with the company was like, and what the most positive and negative aspects of the process were.
Question #4: How much will it cost?
Be cautious about hiring a remodeling company that won’t provide you with an estimate, or contractors who will only provide a wide range. Many homeowners have been burned by remodelers who provide a “rough estimate” only to come back halfway through the project to require additional funds in order to finish. Look for a remodeling company that will provide you with an exact quote so that you can be sure to stay within your budget.
Question #5 What types of warranties do you offer?
Warranties help to ensure your satisfaction and long-term maintenance of your bathroom. Reputable remodeling companies will offer warranties on both the products they install and the services they offer. Re-Bath offers one-year warranty coverage on workmanship and installation of your bathroom remodeling project, as well as warranties on specific products. Click here for a complete list.
Question #6: Are you licensed?
Thirty-five out of 50 states have some sort of contractor licensing system, and each has its own set of rules. In states where they’re available, reputable contractors will carry a copy of their license along with a printed record of any consumer complaints, penalties or fines. While a license isn’t a guarantee that a contractor will do perfect work, it’s a good sign that they’ve done their due diligence.
Question #7: Are you insured?
The best advice we can give you is to only hire remodelers who are insured. That’s critical, because if an installer were to damage your house during the remodel without being insured, you would be on the hook to pay for it. Even if a company appears to have a squeaky-clean record, mistakes can happen. Be sure to request proof of comprehensive business liability insurance.
Question #8: Are you bonded?
If a company has bonded workers, it means that they have purchased a surety bond to protect the owners of homes they service. Surety bonds provide a fixed amount of liability protection, so if the workers fail to complete the job for some reason, the bond can provide compensation to you, the property owner.
Question #9: How does your remodeling process work?
Since the process of any remodel will have an impact on your entire home, don’t be afraid to ask specific questions about a company’s remodeling process, such as: What time will you start and end each day? Will you clean up all garbage and debris? How will you protect other parts of my home from damage? Be sure to request the answers to these questions in writing. Learn what to expect when you work with Re-Bath here.
Question #10: Do you use contractors or in-house employees?
Remodeling companies that use contractors tend to have some issues, primarily because they have to work around each contractor’s schedule. That usually leads to lots of unnecessary down time. In-house employees, on the other hand, all work on the same schedule, meaning they can carry out an entire remodel in as little as a week. Knowing that everyone involved in your remodel adheres to a single mission and structure makes a big difference.
Bonus Round: Tell me about a challenge that came up during a project and how you handled it.
Virtually every remodeling company has had its fair share of difficult projects. It’s not unusual for unexpected issues like water damage, bad plumbing or faulty wiring to be discovered during demolition. The question is, how did they handle the problem? A reputable remodeling company will be transparent about issues they’ve encountered and explain how they work with customers to find appropriate solutions so that you know what to expect if an issue were to come up during your remodel.
If you’re considering a bathroom remodel, we’d love to answer all your questions so that you can determine if Re-Bath is right for you. Schedule a free design consultation to talk through your project and find out how we can make your dream bathroom a reality!